Are you a highly organised, people-focused administrator who enjoys being the first point of contact and helping teams deliver meaningful outcomes? Join THRF Group – MESHA in a key front-facing role supporting nationally significant research, programs and services for military and emergency service communities.

About Us

Military and Emergency Services Health Australia (MESHA) is a division of The Hospital Research Foundation Group, dedicated to improving the mental health, wellbeing and functioning of current and former Australian military members, emergency service personnel and their families.

Through culturally and industry-informed research, programs and support services, MESHA works to actively inform and improve policy, practice and service delivery for those who serve, have served, and the people who support them.

As part of The Hospital Research Foundation Group, MESHA contributes to a broader purpose of supporting health and wellbeing outcomes across the community. Our work is driven by collaboration, compassion, evidence and a commitment to delivering high-quality outcomes that make a real difference.

About the Role

Reporting to the Director of Growth and Impact, the Client Services Officer will play a central role in providing professional reception, administration, coordination and stakeholder support across the MESHA office.

This is a varied and rewarding role where no two days are the same. You will be the welcoming first point of contact for program participants, visitors, stakeholders and enquiries, while also supporting program delivery, research administration, office coordination, events, meetings and internal operations.

The role is ideal for someone who is organised, responsive and confident working with a wide range of people, including participants, staff, facilitators, contractors, research partners and external stakeholders.

What you’ll bring to the team

Reporting to the Director of Growth and Impact you will bring:

• Experience in a front-facing administration, reception, client services or office coordination role.
• Strong customer service skills, with the ability to respond professionally to enquiries and support a wide range of stakeholders.
• Excellent interpersonal and communication skills, including the ability to liaise confidently with internal and external stakeholders at all levels.
• Strong organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.
• Sound computer skills, including experience using Microsoft Office applications, phone systems, databases and customer relationship management systems.
• A high level of discretion, confidentiality and professionalism when handling sensitive information.
• Initiative, adaptability and a willingness to contribute to continuous improvement across administrative systems and processes.
• A collaborative and positive approach, with the ability to work independently and as part of a team.

What we offer at THRF Group

On-Site Wellness Initiatives: annual flu vaccinations, exclusive staff gym membership to our own Brain & Body Fitness, ergonomic support, complimentary massage, access to confidential counselling services and employee assistance programs (EAP).

Growth Potential: Be part of highly impactful organisation, with opportunities to develop your expertise, access professional development options and future career pathways.

More than just a job: Join a team deeply connected to our cause and the positive impact we create in the community.

Mission-Driven Impact: Make a tangible difference in the lives of others while utilising your creative content abilities and technical skills.

Flexibility: Enjoy the benefits of a flexible work environment, allowing for a healthy work-life balance.

Salary Packaging: Maximise your take-home pay with generous salary packaging options.

If you're passionate about helping teams deliver meaningful outcomes by utilising your customer service and administration superpowers, we'd love to hear from you! Check out the detailed Position Description by clicking 'Apply' now.

For a confidential chat, please contact our People & Culture Team on (08) 8244 1100 or email [email protected]

Application close midnight Friday 07 August 2026.