Make an impact where it truly matters

Military and Emergency Services Health Australia (MESHA) is dedicated to improving the mental health and wellbeing of current and former military members, emergency service personnel and their families.

Through evidence-based research, innovative programs and lived experience leadership, we deliver practical initiatives that support those who protect and serve our communities.

We are seeking an experienced Operations Manager to coordinate and drive the delivery of our programs, training and services while building strong relationships with key stakeholders across Australia.

This is an exciting opportunity to work in a purpose-driven organisation where your work directly contributes to meaningful and life-changing outcomes.

About the role

Reporting to the Head of MESHA, the Operations Manager plays a key role in ensuring the successful delivery of MESHA programs, training and services.

You will oversee program logistics, operational systems, workforce coordination and stakeholder engagement, ensuring initiatives are delivered effectively and with high quality standards.

You will also work closely with teams across THRF Group to support communications, events, partnerships and national growth opportunities.

Key responsibilities
Operations & Program Delivery

• Coordinate the delivery of MESHA programs, training and services
• Oversee operational systems, program logistics and contract deliverables
• Monitor program schedules, budgets and operational performance
• Ensure quality assurance, risk management and compliance processes are followed

Workforce Coordination

• Manage a pool of casual program facilitators
• Support recruitment and onboarding of facilitators and program staff
• Coordinate rostering and workforce capability to meet program demand
• Support facilitator training and professional development

Stakeholder Engagement

• Build and maintain strong relationships with defence and emergency service organisations
• Engage with universities, government departments, clinicians and industry partners
• Liaise with program participants, referral partners and stakeholders
• Maintain accurate records and communications within CRM systems

Growth & Partnerships

• Support the national growth of MESHA programs and initiatives
• Assist with events, marketing campaigns and partnerships
• Identify and support potential grant opportunities and new collaborations

About you

You are a highly organised and proactive operations professional who enjoys working in a dynamic and purpose-driven environment.

You will bring:

• Experience in operations management, program coordination or service delivery
• Strong project management and organisational skills
• Excellent stakeholder engagement and relationship management abilities
• The ability to manage multiple projects and competing priorities
• Strong communication and problem-solving skills
• Experience working with CRM or operational systems
• Experience in health, not-for-profit, research, defence, emergency services or government sectors will be highly regarded.

Why join us?

At MESHA and THRF Group you will be part of a passionate team committed to improving the lives of those who serve our communities.

We offer:

• Meaningful work with real community impact
• A collaborative and supportive team environment
• Opportunities to work with national partners and leading researchers
• Professional development and growth opportunities

We encourage you to apply if you are passionate about supporting the wellbeing of military and emergency service communities and have the operational expertise to help deliver impactful programs.